Contact

Email: support@joyaccesshub.com

We answer in English. We aim to acknowledge every message within two business days.

What to include

So we can resolve things in one reply, please send:

• the email address on your account and your display name
• the match, room or transaction reference
• the date and approximate time it happened
• what you expected and what actually happened
• a screenshot if the issue is visual

Common requests

• Match or scoring dispute - send the match reference. We can check the recorded score, the round timing and the verification value.
• Payments and balances - send the transaction reference and the date.
• Verification - do not email documents unprompted. We will ask for them through a secure upload in your account.
• Limits, breaks and account closure - say clearly what you want applied and for how long.
• Reporting a player or a bug - describe what you saw and when.

Company details

joyaccesshub Registered in England and Wales

Website: https://joyaccesshub.com